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Terms & Conditions

Welcome to RivoCars. Please read the following Terms & Conditions carefully before renting a vehicle. By booking or renting a car from RivoCars, you agree to comply with these terms.

1.Eligibility

  • The minimum age required to rent a vehicle is 21 years.
  • The renter must possess a valid Driving License (DL).

2.Required Documents

At the time of vehicle pickup, the following documents must be submitted:

  • Original Aadhaar Card (for verification)
  • One photocopy of your valid Driving License (DL)

Failure to provide the required documents may result in cancellation of the booking.

3.Security Deposit

  • A refundable security deposit must be paid before the vehicle is handed over.
  • The deposit will be refunded after the vehicle is returned and inspected.
  • The vehicle must be returned in the same condition as it was at the time of pickup.

4.Vehicle Damage

  • The renter is responsible for any damage caused to the vehicle during the rental period.
  • In the event of damage, the security deposit will be retained until the vehicle has been repaired and the repair costs have been assessed.
  • Repair expenses will be deducted from the security deposit, and any remaining balance will be refunded.

5.Fuel Policy

  • Fuel is not included in the rental charges.
  • The vehicle will be provided with the existing fuel level at the time of pickup.
  • The vehicle must be returned with the same fuel level as it had at pickup.
  • If the fuel level is lower, the customer will be charged for the missing fuel.

6.Delivery & Pickup

  • Home or location-based vehicle delivery is available upon request.
  • Additional delivery and pickup charges apply depending on the delivery location.

7.Customer Responsibility

  • The renter is responsible for the vehicle throughout the rental period.
  • All traffic fines, parking penalties, toll charges, and legal violations incurred during the rental period are the sole responsibility of the renter.

8.Late Return

  • Vehicles must be returned on or before the agreed return date and time.
  • Late returns may attract additional rental charges.

9.Acceptance of Terms

By renting a vehicle from RivoCars, you confirm that you have read, understood, and agreed to these Terms & Conditions. RivoCars reserves the right to modify these terms at any time without prior notice.

Thank you for choosing RivoCars. We wish you a safe and enjoyable journey!